Return & Exchange

RETURN, EXCHANGE, REFUND AND CANCELLATION POLICY

This policy applies to METEAMO orders delivered within India. It forms part of the terms applicable to each purchase.

RETURN OR EXCHANGE WINDOW

A customer may request an eligible return or exchange within five calendar days from the date of delivery. Requests received after this period may be declined, except where a remedy is required under applicable law.

To request a return or exchange, email care@meteamo.in with the order number, the product concerned, the reason for the request, and clear photographs or video where the item is alleged to be damaged, defective or incorrect. Products sent without prior written approval may be refused or returned to the customer at the customer's cost.

ELIGIBILITY CONDITIONS

For a voluntary return or exchange, the product must be unused, unworn and unwashed; free from stains, marks, odours, scratches or customer-caused damage; and returned with all original tags, labels, accessories and packaging. It must be securely packed and accompanied by the order number or proof of purchase.

All returned products are subject to METEAMO's quality inspection. METEAMO may reject a voluntary return or exchange if the product does not meet these conditions or if the information or evidence supplied is incomplete, inconsistent or cannot reasonably be verified.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please report a damaged, defective or incorrect product within 48 hours of delivery. Clear photographs of the product, outer packaging and shipping label are required. An unboxing video may also be requested where reasonably necessary.

After verification, METEAMO will provide an appropriate remedy at no additional shipping cost to the customer. The remedy may be a replacement with the correct product, replacement of the damaged or defective product, or a refund to the original payment method if a suitable replacement is unavailable.

For Cash on Delivery orders, an approved monetary refund will be made by bank transfer or UPI after the required details are provided securely.

A claim reported after 48 hours may be declined where courier damage, customer handling or product condition can no longer be reliably established. This does not restrict any non-excludable right or remedy under applicable law.

VOLUNTARY RETURNS

If an eligible product is returned because of preference, colour choice, suitability or another reason unrelated to damage, defect or incorrect supply, the approved product value will be issued only as METEAMO store credit.

Store credit will be issued after the returned product passes inspection, will be valid for 12 months from its date of issue, may be used only on meteamo.in and cannot be redeemed for cash or transferred. No monetary refund is available for a voluntary return. No restocking fee is charged.

RETURN SHIPPING CHARGES

A customer may send an approved voluntary return through a reliable, trackable courier at the customer's own cost.

If METEAMO arranges reverse pickup, the following fixed reverse-shipping charge will be deducted from the store credit:

Order value up to ₹1,500: ₹400
Order value from ₹1,501 to ₹2,500: ₹450
Order value above ₹2,500: ₹550

Return shipping is free only when the return is due to a verified damaged, defective or incorrect product. METEAMO is not responsible for an independently shipped return until it is delivered to the approved return address. The customer must retain the courier receipt and tracking record.

EXCHANGES

For a voluntary exchange, the customer must pay the cost of returning the original product and the forward-shipping charge for the replacement. Any price difference must be paid before dispatch. If the replacement costs less, the eligible balance will be issued as store credit.

The replacement will be dispatched only after the returned product passes inspection and all applicable charges are received. Product availability is not guaranteed until the exchange is processed.

SALE ITEMS AND NON-RETURNABLE PRODUCTS

The following cannot be voluntarily returned or exchanged:

• Fashion jewellery
• Custom-made or personalised products
• Personal-care or beauty products
• Gift cards or store credit
• Products specifically marked “Final Sale”
• Products that have been used, altered, washed or damaged after delivery

Sale products, except Fashion Jewellery and products marked Final Sale, may be exchanged within the five-day window if all eligibility conditions are met. The customer must pay the return-shipping charge, replacement-shipping charge and any applicable price difference.

These exclusions do not apply where a product is verified as damaged, defective or incorrectly supplied and a remedy is required under this policy or applicable law.

Purchases made using store credit are not eligible for another voluntary return or exchange. This restriction does not apply to a verified damaged, defective or incorrect product.

INSPECTION AND PROCESSING

After receiving the returned product, METEAMO will inspect it. Approved store credit or refunds will be initiated within seven working days after the product is received and passes inspection. Banks and payment providers may require additional time to reflect an approved refund.

A deduction may be made for any product damage, missing component, reduced value or shipping cost for which the customer is responsible, to the extent permitted by law.

ORDER CANCELLATION

An order may be cancelled by emailing care@meteamo.in before it is dispatched. An eligible prepaid order cancelled before dispatch will be refunded to the original payment method within seven working days.

Custom-made or personalised orders cannot be cancelled once production has started. After dispatch, a cancellation will be handled under the applicable return or Return-to-Origin conditions.

CASH ON DELIVERY AND RETURN-TO-ORIGIN ORDERS

Where a ₹200 Partial COD confirmation amount has been collected, it is non-refundable if the customer refuses delivery or fails to pay the remaining Cash on Delivery amount.

If an order is returned because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, customer unavailability, refusal, non-payment or a delivery change requested directly from the courier, the actual forward and return courier charges may be deducted from any eligible balance. Re-shipping will be available only after the applicable return and new shipping charges are paid.

POLICY MISUSE AND FRAUD PREVENTION

METEAMO may refuse, restrict or investigate a request involving suspected fraud, altered evidence, product substitution, deliberate damage, repeated policy abuse or material misrepresentation. Where permitted by law, METEAMO may cancel affected orders, restrict future transactions, suspend associated customer accounts and recover losses or costs caused by such conduct.

RETURN ADDRESS

Returns must be approved before being sent to:

METEAMO Exports LLP
WZ-11A, Ground Floor
Budela, Behind Ambedkar College
Vikas Puri
New Delhi – 110018
India

The customer's full name and order number must be included inside or on the return package.

GRIEVANCE AND CUSTOMER SUPPORT

Email: care@meteamo.in
Support hours: Monday to Saturday, 10:30 a.m. to 6:30 p.m. IST
Closed on Sundays and national holidays.

Order-related communication must be sent by email so that it can be properly recorded and tracked.

Nothing in this policy creates any right beyond those expressly stated in it or required by applicable law. Any mandatory consumer right that cannot lawfully be excluded remains unaffected. METEAMO reserves all rights and remedies available under law.